For more than two years, the client could not access about 5 million baht in her SCB account because of a police hold. She had already contacted the police herself and hired a Thai lawyer, but the account remained frozen.<\/p>\n\n\n\n
Our work took four working days: three trips to the police in Ayutthaya province and one day at the cyber police and SCB in Bangkok. About two weeks after the police issued the release letter, SCB restored access to her account.<\/p>\n\n\n\n
The client, a Chinese professional living and working in Bangkok, had saved this money over years of work. The problem started with a favour. A Chinese acquaintance who exchanged cryptocurrency had no Thai bank account, so she helped him exchange money through hers, more than once. She did not know where the money came from.<\/p>\n\n\n\n
Later, one of those transfers turned out to be linked to a police complaint. The police in Ayutthaya province sent an order to SCB, and the bank put a hold on her whole account.<\/p>\n\n\n\n
She did not ignore the problem. She went to the officer in charge herself, but she could not agree on the next steps with him or work out which evidence he needed. She also hired a Thai lawyer, but the account stayed frozen, and over time the officer stopped replying.<\/p>\n\n\n\n
In June 2026 she found us through our RedNote (Xiaohongshu) account and wrote to us. The money was everything she had saved, and she wanted to get it back.<\/p>\n\n\n\n
First, Mike went to the police in Ayutthaya on his own. He met the officer, explained the client\u2019s situation in Thai and gave a statement. This first meeting was not about the release yet. It was about understanding what the officer needed to move the case forward.<\/p>\n\n\n\n
The answer was clear: a list of documents, an official statement from the bank, and the client herself at the next meeting.<\/p>\n\n\n\n
For the second visit we went together. The client gave her statement, and Mike interpreted between English and Thai. The officer asked who had sent the money, why it came to her account and what she knew about it.<\/p>\n\n\n\n
He then asked for more evidence: screenshots of the conversations and transfers, and a written explanation of what had happened.<\/p>\n\n\n\n
This part took the most time. The client had to find old chats and transfer records. Mike wrote the explanation letter, translated it into Thai and prepared Thai translations for the screenshots, so the officer could read everything without guessing.<\/p>\n\n\n\n
On the third trip Mike went alone and handed over the full package. The officer reviewed the materials and issued a release letter to SCB the same day.<\/p>\n\n\n\n
Because the client had helped her acquaintance more than once, we wanted to be sure that no other restrictions were linked to her name. Mike went to the cyber police in Bangkok to check the status of this case and whether any other cases were linked to her accounts.<\/p>\n\n\n\n
The same day he went with the client to her SCB branch, interpreted and handed over the release letter together with an explanation letter: why the hold had appeared and why it should now be lifted. About two weeks later SCB lifted the hold, and she had access to her money again.<\/p>\n\n\n\n
\n\u201cVery professional and prompt.\u201d<\/p>\nThe client, after the account was unfrozen<\/cite><\/blockquote>\n\n\n\n
\nHow we worked with the client<\/h2>\n\n\n\n
People often ask us how our work looks in practice. In this case:<\/p>\n\n\n\n
- A free first check.<\/strong> The client shared the information she had and explained what had happened. We told her honestly what we could do and that the final decision belongs to the police and the bank.<\/li>
- The price agreed before the first trip.<\/strong> We worked on a day rate of 11,770 THB including VAT. Travel costs were paid by the client.<\/li>
- Minimal personal involvement.<\/strong> She came to the police once to give her statement, found the old screenshots and came with us to the bank. We handled the other visits, the explanation letter and all the translations.<\/li>
- Updates after every step.<\/strong> After each visit we told her what the officer had said and what came next.<\/li><\/ol>\n<\/div><\/div>\n\n\n\n
What helped move the case forward<\/h2>\n\n\n\n
- Speaking to the officer in person, in Thai.<\/strong> The first meeting let us explain the client\u2019s situation properly and find out exactly what the officer needed before we prepared anything.<\/li>
- Evidence in Thai.<\/strong> The explanation letter and the screenshots were translated and organised, so the officer could make a decision.<\/li>
- Following up.<\/strong> We did not wait for the officer to call back. We went back with the documents.<\/li><\/ul>\n\n\n\n
If your account is frozen by a police order<\/h2>\n\n\n\n
- Ask your bank for a printout of the hold. It usually shows which police station issued the order.<\/li>
- Do not wait for the hold to disappear. It usually stays until the officer sends a release letter to the bank, so check the status with your bank and the officer in charge.<\/li>
- Collect everything about the disputed transfer: chats, receipts, the sender\u2019s details and why the money came to you.<\/li>
- Do not let other people exchange money through your account, even as a favour. We often see this pattern in the cases we handle.<\/li><\/ul>\n\n\n\n
Read more: What to do in the first 24 hours after your Thai bank account is frozen<\/a><\/p>\n\n\n\n